At Hawld, our goal is to make every transaction feel safe and effortless. However, if you experience a technical failure, poor service, or an issue with how the platform operates, we want to know about it so we can fix it immediately.
Deal Disputes: If you are having a disagreement with a Buyer or Seller regarding a specific transaction (e.g., the work wasn't delivered, or the product was poor quality), please use the Dispute button inside your active deal dashboard.
Platform Grievances: If your complaint is about the Hawld platform itself (e.g., a payment gateway error, a privacy concern, or an issue with our support team), please follow the escalation levels below.
Most issues can be resolved quickly by our standard support team. If you encounter a bug, a billing error, or need help navigating your account, please reach out here first.
How to reach us: Email us at support@hawld.in
What to include: Your registered email address, a clear description of the issue, and any relevant screenshots.
Response Time: We will acknowledge your email within 24 hours and aim to resolve the issue within 3 to 5 business days.
If your issue was not resolved by the Customer Support team, or if you feel your complaint was ignored or handled unfairly, you can escalate the matter directly to our Grievance Officer.
How to reach them: Email us at support@hawld.in with the subject line "Escalation: [Your Previous Ticket/Deal ID Number]".
Who handles this: A senior team member dedicated to investigating platform failures, privacy concerns, and severe user complaints.
Response Time: The Grievance Officer will acknowledge your escalation within 24 hours and provide a final resolution within 15 days, in compliance with digital regulations.
We are building the ultimate digital safety net, and we cannot do that without your honest feedback. Even if it is a complaint, telling us where we failed helps us protect the next user.