Refund & Cancellation

• Mutual Cancellation: Both the Buyer and the Seller agree to cancel the deal before the final delivery is made or approved.
• Failure to Deliver: The Seller fails to deliver the promised digital goods or services within the agreed-upon timeframe, and the Buyer initiates a cancellation.
• Dispute Resolution: A Hawld Moderator reviews a formally disputed deal and rules in favor of the Buyer due to the Seller violating the original deal description or terms.

When a deal is successfully canceled, the safely held funds are immediately queued for a refund to the Buyer.

Original Payment Method: All refunds are routed strictly back to the exact payment method (UPI, Credit Card, Debit Card, or Net Banking) the Buyer originally used to fund the transaction.

Processing Timeline: Once Hawld initiates the refund, it typically takes 5 to 7 business days for the funds to reflect in the Buyer’s bank account, depending on the banking partner and payment gateway processing times.

Because Hawld facilitates the trade of digital goods and services, we enforce a strict point of no return to protect Sellers from fraud:

The Approval Button: Once a Buyer reviews the delivered work and clicks the "Approve" button, the held funds are instantly routed to the Seller's payout account.

When a deal is canceled and a refund is issued, the Buyer will receive the entirety of the locked Deal Value back to their account.

However, any platform service fees or payment gateway processing fees originally charged at checkout are non-refundable, unless the cancellation was strictly due to a technical error on Hawld's end.