Support Desk

Hawld Help Center

We are here to make your transactions 100% secure. Find help, FAQs, and support channels below.

🚨 Facing an Issue with an Active Deal?

Do not wait. If your Seller has disappeared, is refusing to submit, or you have received incorrect files, please go directly to your active deal dashboard and click the Dispute button. This immediately alerts our moderation team.

✉️ Contact Our Support Channels

WhatsApp Support

Live Text Support

Connect directly with our customer support agents on WhatsApp for quick, conversational help with your account.

⚠️ Important Warning:Do not call us on WhatsApp. Our agents do not answer standard voice calls. Please send messages or voice notes only.

Email Support

24-48 Hour Response

For platform technical issues, business inquiries, or billing concerns, send a detailed email to our team.

💡 Helpful Tip:Please include your registered email address, Deal ID, and relevant screenshots to help us resolve your issue faster.
Support Mailsupport@hawld.in
Business Mailhawldindia@gmail.com

Hours of Operation

10:00 AM to 9:00 PM IST (Monday - Sunday)

🎯 2.5 Hour Response target during shifts

Frequently Asked Questions

What should I do if a deal goes wrong?

If you are having a disagreement regarding an active deal, please click the 'Dispute' button inside the deal dashboard. This will immediately notify our Moderation Team to step in.

How long does a refund take to process?

Refunds are processed back to your original payment method. Once initiated, the funds will typically appear in your account within 5 to 7 business days, depending on your bank.

Why do I need to complete KYC to withdraw funds?

As a regulated digital middleman in India, we are legally required to verify the identity of sellers before transferring payouts to their bank accounts to prevent money laundering and fraud.

Corporate Registry Information

HAWLD LLP

SCO No 202, 2nd floor, The Summit

Chandigarh Ambala highway

Zirakpur, Mohali, Punjab - 140603