Welcome to Hawld! We safely hold money in a secure account so people can trade without getting scammed. By using our site, you agree to play by our rules, respect the Trust Score system, and not sell illegal stuff.
By registering an account, generating a payment link, or completing a purchase on the platform, you are entering into a legally binding contract with Hawld LLP. By agreeing to these Terms of Service, you also explicitly agree to abide by our User Protection Agreement, Fairplay Guide, Refund and Cancellation Policy, and all other operating guidelines. (Note: Consent for our Privacy Policy is handled and marked separately). We reserve the right to update these terms at any time. Continued use of the platform constitutes your acceptance of the updated terms.
Age Requirement: You must be at least 18 years old to register for an account, access the platform, or make a purchase on Hawld. By creating an account, you represent and warrant that you are of legal age to form a binding contract. If you are under 18, you are strictly prohibited from using Hawld.
Region Restriction: Hawld is currently open strictly to Indian users. All transactions and platform balances are processed in Indian Rupees (INR).
Account Security & Private Pages: You are strictly responsible for maintaining the confidentiality of your login credentials, passwords, and private page access links. Hawld LLP is not liable for unauthorized access, financial loss, or theft resulting from your negligence (e.g., sharing your OTPs, distributing private links to third parties, or getting compromised via phishing attacks).
The Middleman: Hawld operates strictly as a technology platform and payment intermediary for dispute resolution and secure transaction management.
No Ownership: Hawld does not own, create, verify, or guarantee the quality of any digital goods sold by users. The actual contract of sale is solely between the Buyer and the Seller.
Upfront Payments: Buyers must pay the full transaction amount upfront via our integrated payment gateway. These funds are held securely in a regulated nodal account.
The KYC Law: To comply with Indian banking regulations, sellers legally cannot withdraw any money to a bank account until they complete Basic KYC (matching PAN and Bank Account details).
Taxes: Users (or their legal guardians) are entirely responsible for filing and paying their own income taxes on platform earnings. Hawld LLP does not file taxes on behalf of its users.
Platform Exclusivity: Trade of products must be conducted via the Hawld platform to be protected by our secure holding system.
The Software Shield: Hawld provides secure file-transfer routing, but users upload files at their own risk. Hawld LLP is not liable for intellectual property theft, unauthorized downloads, or leaked assets occurring outside the secure transaction workflow.
Unauthorized Use: Using the product of any trade without paying the seller, or without the seller's permission, is strictly prohibited.
The Lock-In: Once a buyer reviews the digital work and clicks "Approve," the held funds are released to the seller, granting the buyer complete ownership rights as agreed. After approval, the sale is 100% final and no refunds will be issued.
Failed Deals: If a deal is canceled prior to approval, the refund is routed directly back to the buyer's original payment method (UPI/Card).
The Honor System: Hawld utilizes an automated Trust Score system to maintain marketplace integrity. Rule violations, scams, or toxicity will result in lowered scores, which may trigger account restrictions or permanent bans.
Dispute Timeline: Hawld’s dispute resolution team operates strictly between 10:00 AM and 9:00 PM IST. During these hours, responses are expected within 2.5 hours. In the event of high volume or unexpected circumstances, Hawld guarantees a maximum response time of 72 hours.
The Final Authority: In the event of a dispute, Hawld Administrators will review chat logs and platform evidence. The decision made by Hawld LLP Administrators regarding the release of held funds is final, binding, and not subject to legal appeal.
All fees are deducted automatically at the time of deposit or payout as agreed upon by the transacting parties. Hawld LLP reserves the right to modify this fee structure at any time, with updates reflected directly on the Platform.
The trade of illegal or restricted goods is strictly prohibited on Hawld. Selling or attempting to sell these items will result in an immediate, permanent ban and the forfeiture of any pending held funds. Prohibited items explicitly include, but are not limited to:
Off-Platform Risks and Exclusions: Our protection only extends to actions taken entirely within the Hawld platform. Hawld assumes no responsibility, and explicitly disclaims all liability, for any theft, fraud, or loss of funds that happens if you send/receive payments outside of our Secure Vault, or if you communicate deal terms outside of our official chat system.
Limitation of Liability: Your legal agreement is solely with Hawld LLP. No individual partner, employee, or agent of Hawld LLP shall be held personally liable for platform disputes, lost profits, or platform downtime.
The Financial Cap: If Hawld LLP is ever found legally liable for damages regarding a transaction, the maximum amount we will pay is capped at the exact platform fee we charged on that specific transaction.
Governing Law & Jurisdiction: These terms are governed by the laws of India. Any legal disputes escalated beyond the Hawld platform must be handled exclusively in the courts of Chandigarh, India.
If you have any questions or concerns about these Terms, please contact us at: support@hawld.in